Refund & Cancellation Policy

Last updated: 21 August 2026

1. Eligibility

You may request a refund of the full amount (₹1999) if:

• You have not yet started the assessment chatbot; or
• You experienced a technical problem that prevented you from completing the assessment and our support team was unable to resolve it within 24 hours.

2. Non-Refundable Cases

• Once you have answered 25 or more questions, the assessment is considered "in progress" and is non-refundable.
• Once the report and expert remarks have been delivered, the fee is non-refundable.
• Refunds are not issued if you disagree with the content of the report.

3. How to Request a Refund

Email manomithraa@gmail.com with your registered phone number and the Razorpay payment ID. We respond within 2 business days.

4. Processing Time

Approved refunds are processed via the original payment method within 7–10 working days, subject to your bank's processing times.

5. Cancellation

You can stop the assessment at any time by closing the browser. Your partial responses are preserved for 30 days, after which they are automatically deleted.

6. Contact

Manomithraa, Nilambur, Malappuram, Kerala — +91 97455 98885 • manomithraa@gmail.com